Virtual Tour FAQs

We’ll give you clear, tailored advice before your shoot so everything’s ready to look its best. From simple styling tips to practical prep ideas, we’ll help make sure your 360s really shine.

It varies a bit. A quick 360 can take just a few minutes, while complex subjects like car interiors might need a full day in a studio. Most projects fall somewhere in between, and we’ll always plan timings with you in advance.

No, we keep things low-impact. We use ambient light and avoid cables to make shooting in live spaces smooth and unobtrusive. We can also supply RAMS if needed.

Yes. We have Public Liability, Employer’s Liability and Professional Indemnity insurance. We’re happy to say that in many years we’ve not once needed to use any of these!

That’s up to you. Some clients like having people for energy and scale, while others prefer empty spaces for a cleaner look. We can also blur or remove people in post-production if needed.

Often, yes. For larger projects, we’re experienced at covering several sites in a day where geography allows. Tell us what you have in mind and we’ll help plan it.

Usually just one 360 photographer. If you’ve booked extras like video or drone footage, there may be additional crew. We always recommend having at least one client representative on-site to check everything is set up as you want it.

UK weather can be unpredictable, so we’ll always discuss contingency plans in advance for any outdoor shots. We’ll help find the best solution to keep your project on track and looking great.

Each 360 is rendered, ‘stitched’ together (because each 360 is made up of lots of individual images), colour-balanced, given an initial retouch, and output. It’s where a lot of the magic happens that makes your tour look sharp and beautiful!

We give all 360s an initial retouch to ensure they look as good as they can. Extra retouching is also available where needed.

If you find that there’s something in the scene that needs changing, this can usually be done. For example, a client may decide that they would like signs removed, or would like to tidy up a patchy lawn. It’s always much better and more cost-effective to get as much as possible right ‘in-camera’ on the shoot day.

For most projects, you will receive your demo within 5 working days of the shoot. If you require a more rapid turnaround, please talk to us as this can often be achieved. We sometimes work through the night on location to meet tight deadlines.

The interface contains all of your 360s and makes it easy for users to navigate through them. These can be very simple, with users clicking thumbnails to move between areas, or can incorporate floorplans or maps for navigation. For some clients, they’re a way to communicate content, so there can be info pop-ups which deliver info about a particular feature, there can be downloadable brochures, embedded video, sountracks or voiceovers. Talk to us about your requirements and we’ll be glad to guide you through the options that are right for you.

Each 360 image is sliced into thousand of tiles which are then loaded on demand as the viewer moves around the image. This ensures that only the tiles that are being requested are downloaded, thus the bandwidth is reduced and the tour loads quickly.

It’s very easy; it’s intended to be plug and play. Of course if you need any support or experience any problems, we offer support to help you with this.

For most companies, it’s best to host the virtual tours on your own server. This contributes to your SEO and gives you control over your digital assets. However, if you’d prefer we host it for you, we can do this. Please let us know what you prefer.

Yes! Our 360 tours are fully cross-platform, working seamlessly on desktops, laptops, mobiles, and tablets – no special software is required.

Your virtual tour interface can be customized with a variety of elements. Here are some just some of the features you might want to consider:
Branded Design to incorporate your logo and brand guidelines.
Navigation Tools such as floorplans, maps, menus or thumbnail bars to help guide users through the tour.
Pop-ups that can display additional information, such as text, images, or videos.
Audio such as background music, voiceovers, or sound effects.
Video: Embed videos or even live webcam feeds to provide dynamic content.
Live In-Tour Conferencing: Facilitate real-time interactions within the tour
Accessibility Options: Ensure the tour is accessible to a wider audience by incorporating features that comply with accessibility standards.
VR Compatibility: Design the tour to be compatible with Virtual Reality headsets, offering an immersive experience for users with VR equipment.

There’s lots more information available on our Custom Virtual Tour Interface page.

Accessibility ensures that all users, including those with disabilities, can explore virtual spaces. It also helps businesses comply with legal requirements and improve user experience for a broader audience.

Accessibility overlays are tools that allow users to adjust website or virtual tour settings to meet their needs, such as changing contrast or text size. However, research indicates that these overlays can interfere with users’ existing assistive technologies and may not fully address accessibility needs. We recommend integrating accessibility features directly into the virtual tour design. Learn more in our article on Virtual Tour Accessibility Overlays and Widgets.

Virtual tours can be made more inclusive by adhering to WCAG 2.2 standards. We will talk with you about how your virtual tour can meet these standards. 

There’s more information about accessible virtual tours here.

We’d love to be able to give you a price here, but the reality is that every project is different. Pricing depends on the type and complexity of your project. Once we understand your requirements, we’ll guide you through the options and provide a tailored quote.

We guarantee that our tours provide excellent value; we create high-quality, future-proof virtual tours that stand the test of time. Get in touch, and we’ll be happy to discuss your needs!

No. Once your content is shot, there are no ongoing costs at all. If you’d like us to host your tours for you then there would be an annual fee for hosting.

Absolutely. You can read more about our stills service here.

We can capture drone-based 360° images to complement your virtual tour. Every location is different – we operate within CAA regulations and can quickly assess feasibility remotely to determine what’s possible for your shoot.

Please do get in touch, and we’ll be happy to guide you through the options. You can also view some aerial 360 examples.

Yes – we can shoot high-quality video production to enhance your virtual tour or as a standalone service. This includes intro videos, explainer videos, aerial footage, interviews, and timelapse shots.

You can find out more here: Video Production

Once your virtual tour is complete, you have a worldwide, perpetual licence to use the content in any media you choose. It’s yours to share wherever you need, whether that’s on your website, social channels, or other platforms.

Once you have fantastic content, it’s good to ensure that it’s seen as widely as possible. Many platforms support 360 content, including Facebook, Google Business, and Google Maps. We recommend sharing your 360s across these platforms to maximize visibility.

Talk to us about how you can showcase your virtual tours across multiple channels.

Your virtual tour can be linked in to your site’s analytics, ensuring you can track the performance of the tour.

Our tours can be designed to work beautifully on VR headsets, creating an immersive experience for users. It’s a different medium with its own requirements, so we’d plan the design with VR in mind from the start. Find out more here.

We offset all business miles travelled for our shoots, helping to minimise our carbon footprint. We also use low-impact shooting methods wherever possible, keeping equipment light and setups simple to reduce energy use and disruption.

Yes. All our energy consumption is offset to help lower our environmental impact. We’re committed to responsible business practices and continually look for ways to reduce emissions in our day-to-day operations.

We offer a 10% discount for registered charities. In addition, we run an annual Charity of the Year project where we provide a pro bono virtual tour to support a chosen organisation, helping them share their work and reach more people.

We’ve set out more detail about our approach on our Environmental Policy page. If you have questions or suggestions about how we can do even better, we’re always happy to talk.